Conflict Management

Background:

Colleagues can be important sources of support but they can also be potential sources of stress. Relationships with bosses, peers and subordinates can positively or negatively affect the way a worker feels and performs and it is likely that wherever groups of people work together, some conflict will arise at times. Conflict becomes a risk factor however, where it remains unresolved or becomes particularly intense. This may include prolonged friction and anger between colleagues, strained relationships or bullying.   It is important that proactive steps be taken to resolve conflict early.

The Work Health and Safety Act 2012 (SA) imposes a legal duty on business operators to do what is reasonably practicable to eliminate or minimise risk to worker health and safety. This duty extends to protecting workers from the risk of harm from stressors at work, such as conflict within a work group.

Timing:  2.5 hour workshop

Who should attend:  All workers, supervisors, team leaders and managers who want to build healthy relationships within an effective work team.

Workshop Overview: 

  • Topics include:
  • Sources and causes of workplace conflict
  • Effects on individuals and on organisational performance
  • Risk management approach:  Assess the hazards in your workplace, conduct a risk assessment, apply risk controls, review results
  • Consultation and commitment within the workplace – working together to achieve results
  • Understanding point of view
  • Personality types and their influence on workplace relationships
  • Take the test – find out the personality types in your group, and how to work more effectively together to get the best out of everyone.
  • Questions and scenarios
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